Shipping Policy

Last Updated: October 11, 2026

At Rugzi, we are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing

All orders are processed within 1–3 business days after being placed. Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Once your order has been shipped, you will receive a confirmation with tracking information, when available.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

3. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any available free shipping promotions will be applied according to their stated terms.

4. Order Tracking

If tracking information is available for your shipment, you will receive it by email once your order has been dispatched.

Please allow some time for tracking updates to appear in the carrier's system.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Rugzi cannot guarantee changes to an order's shipping address after it has been processed. Additional charges may apply if a shipment needs to be redirected or reshipped due to incorrect information provided at checkout.

6. Delayed or Lost Shipments

While we do our best to ensure timely delivery, delays may occur due to weather conditions, carrier disruptions, customs processing, or other unforeseen circumstances.

If your order appears to be delayed or lost, please contact our support team so we can help investigate the issue.

7. Damaged or Missing Items

If your order arrives damaged or contains missing items, please contact us as soon as possible with your order number and clear photos of the issue, where applicable. We will review your request and work with you toward an appropriate resolution.

8. International Shipping

For international orders, delivery times may vary depending on the destination and customs procedures. Customers may be responsible for applicable customs duties, taxes, or import fees unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or the status of your order, please contact the Rugzi support team through our website's contact page.

Thank you for shopping with Rugzi. We appreciate your trust in us!